Staff are the chains of services/products quality. The choice of quality staffs during staffs recruitment is a fundamental key to quality service provision. Use the qualified internal HR officer to do the job or else outsource from the experienced and qualified consultants/firms to do the job for you.
Remember that in today modern HR management, no firing. If you made mistakes in recruiting you will surely incur more money to mould and shape your staffs to the culture that attain the quality of service that is needed
Bill gates quote
“ We invest a lot of money into changing behaviors”